Shipping Policy

At Kosmetics, we are committed to delivering your favorite cosmetics products quickly and reliably. Please review our shipping policy for details on delivery times, costs, and promotions.

1. Dispatch and Delivery Timeframe

  • Same-Day Dispatch: Orders placed by 1:00 PM AEST on business days will be dispatched on the same day.
  • Orders placed after 1:00 PM, on weekends, or public holidays will be processed and dispatched on the next business day.
  • Standard Delivery: 3-5 business days from the date of dispatch. Delivery times may vary depending on your location and external factors beyond our control, such as courier delays.

2. Shipping Costs

  • Shipping costs are typically borne by the customer and are calculated at checkout based on the order size, weight, and destination.
  • Free Shipping Promotions: If your order qualifies for a promotional free shipping offer, the shipping cost will be waived automatically at checkout.

3. Promotions and Exceptions

  • Occasionally, we run promotions offering free shipping on eligible orders. Please review the terms and conditions of these promotions to ensure your order qualifies.
  • If your order does not qualify for free shipping and you believe there has been an error, please contact our customer support team at [support@kosmetics.com.au] for assistance.

4. Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
  • If you encounter any issues with your shipment, please contact us, and we will assist in resolving the matter.

5. Shipping Restrictions

  • Currently, we ship within Australia only.
  • We do not deliver to P.O. Boxes or parcel lockers at this time.

6. General Provisions

  • Kosmetics is not responsible for delays caused by external factors, such as carrier disruptions or natural events.
  • We recommend reviewing your shipping address carefully during checkout to avoid delays or misdelivery.

For additional questions or concerns about your order or our shipping policy, please reach out to us at [support@kosmetics.com.au]. We are always happy to help!