Shipping Policy

At Kosmetics, we are committed to delivering your favourite cosmetics products quickly and reliably. Please review our shipping policy for details on delivery times, costs, and promotions.

1. Domestic Shipping Costs (Australia)

We offer both standard and express shipping at flat rates. Please see the details below:

  • Standard Shipping: $8.00 flat rate for orders under $45 or free for orders above $45. 
  • Express Shipping: $10.00 flat rate if your order is under $99 or free if your order is above $99. 

2. Dispatch and Delivery Timeframe

  • Same-Day Dispatch: Most of the orders placed by 1:00 PM AEST on business days will be dispatched on the same day. Orders placed after 1:00 PM, on weekends, or public holidays will be processed and dispatched on the next business day.
  • Standard Delivery: It usually takes 2-5 business days from the date of dispatch. Delivery times may vary depending on your location and external factors beyond our control, such as courier delays.
  • Express Delivery: it usually takes  1-2 days from the date of dispatch.

3. Promotions and Exceptions

  • Occasionally, we run promotions offering free shipping on eligible orders. Please review the terms and conditions of these promotions to ensure your order qualifies.
  • If your order does not qualify for free shipping and you believe there has been an error, please contact our customer support team at [support@kosmetics.com.au] for assistance.

4. Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
  • If you encounter any issues with your shipment, please contact us, and we will assist in resolving the matter.

5. Shipping Restrictions

  • Currently, we ship within Australia only.
  • International Shipping : We do not offer international shipping at this time.

6.  General Information

  • Our warehouse is located in Melbourne. All orders are shipped from Melbourne, Australia.
  • Delivery times may vary due to sale periods, public holidays, or extreme weather events.
  • We recommend providing a shipping address where someone is available during business hours. If no one is present, the parcel may be taken to a nearby collection point.

7 . Address Accuracy

  • Please ensure your shipping address is correct to avoid any inconvenience. We are not liable for incorrect addresses.
  • If a parcel is returned due to an incorrect address or is unclaimed, a return and redelivery fee of $20 will apply.
  • Tracking information will be emailed once your order is dispatched.

8 . Authority to Leave

  • You may authorise delivery by signature by contacting support@kosmetics.com.au before you place your order; otherwise, the order will be shipped as 'authority to leave' by default.
  • Please note that we are not responsible for lost or stolen parcels if the status shows "delivered" from the courier.

9. General Provisions

  • Kosmetics is not responsible for delays caused by external factors, such as carrier disruptions or natural events.
  • We recommend reviewing your shipping address carefully during checkout to avoid delays or misdelivery.

For additional questions or concerns about your order or our shipping policy, please reach out to us at [support@kosmetics.com.au]. We are always happy to help!