Return Policy

At Kosmetics, we value our customers and strive to ensure a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a return policy designed to address your concerns. Please review the details below to understand our terms and conditions regarding product returns.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Change of Mind: Returns for change of mind are accepted if the product:
    • Is unopened, unused, and in its original condition.
    • Is returned in its original packaging, undamaged.
  • Return Period: Products must be returned within 30 days from the date of purchase to qualify for a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at  [support@kosmetics.com.au] with your order details and reason for return.
  2. Return Authorisation: Once approved, you will receive instructions on how and where to send the product.
  3. Shipping Costs:
    • The cost of returning the product is the responsibility of the customer.
    • We recommend using a trackable shipping service to ensure the safe return of your product.

3. Conditions for Refunds

  • Products must meet the eligibility criteria mentioned above.
  • Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned product.
  • Shipping costs are non-refundable.

4. Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

  • Opened or used products.
  • Products not in their original condition or packaging.
  • Gift cards or promotional items.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

6. General Provisions

  • Kosmetics reserves the right to reject returns that do not comply with this policy.
  • Customers are responsible for ensuring that returns are packaged securely to prevent damage during transit.
  • This policy is subject to change without prior notice.

For further assistance or clarification, please contact us at [support@kosmetics.com.au]. We are here to help!